Billing Terms and Conditions

Welcome to JML Pets.

These Billing Terms and Conditions explain how payments, billing, and online transactions are handled when you use our website or place an order through our store.

By visiting our website, browsing our products, or completing a purchase, you agree to these Billing Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

About JML Pets

JML Pets
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

Acceptance of Terms

All product information, prices, descriptions, and services displayed on our website are provided as an invitation to purchase.

When you place an order with JML Pets, you are making an offer to buy the selected products in accordance with these Billing Terms and Conditions, our Terms of Service, and any other policies published on our website.

Your order is only accepted once payment has been successfully processed and the order has been confirmed by us.

We reserve the right to refuse, cancel, or review any order where payment cannot be verified, billing information is incomplete, fraud is suspected, or an error has occurred.

Accepted Payment Methods

We accept a range of secure payment options, which may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
Shop Pay
UnionPay
Visa

Available payment methods may vary depending on your location, device, browser, and the options shown at checkout.

Secure Payment Processing

All payments are processed securely through trusted third-party payment providers.

We do not store, view, or have access to your full debit card, credit card, or payment account details. Payment information is handled directly by the payment provider used during checkout.

Currency

All prices on our website are displayed in GBP, unless stated otherwise.

Any applicable delivery charges, taxes, or additional fees will be shown clearly at checkout before you complete your purchase.

Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

This may include:

Full name
Billing address
Email address
Phone number
Payment details required by the payment provider

Incorrect or incomplete billing information may result in payment delays, failed transactions, order review, or order cancellation.

Payment Authorisation

By submitting your payment details at checkout, you confirm that:

You are authorised to use the selected payment method
The billing information provided is accurate
Sufficient funds or credit are available to complete the transaction
You agree to pay the full amount shown at checkout

If your payment is declined, rejected, or cannot be verified, your order may not be processed.

Order Confirmation

After successful payment, you should receive an order confirmation email containing your order details.

If you do not receive confirmation, please check your spam or junk folder. You may also contact us for assistance.

An order confirmation does not guarantee acceptance if there is a pricing error, stock issue, payment verification problem, or suspected fraudulent activity.

Payment Security and Fraud Prevention

To help protect customers and our business, payments may be subject to security checks or additional verification by the payment provider, card issuer, or banking institution.

We reserve the right to cancel or hold an order if we believe the transaction may be unauthorised, fraudulent, or in breach of our policies.

Failed or Declined Payments

If a payment fails or is declined, please check that your payment details are correct and that your card or payment method is active.

You may need to contact your bank, card issuer, or payment provider for more information.

Orders will not normally be processed until payment has been successfully completed.

Refunds and Billing Adjustments

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank or payment provider.

For more information about returns and refunds, please refer to our Returns & Refund Policy.

Changes to These Billing Terms

We may update these Billing Terms and Conditions from time to time to reflect changes in our payment methods, business operations, security requirements, or legal obligations.

Any updated version will be posted on this page and will apply from the date it is published.

Opening Hours

Our customer support opening hours are:

Monday to Wednesday: 10:00 AM – 04:00 PM
Thursday to Saturday: 10:00 AM – 05:00 PM
Sunday: 10:00 AM – 04:00 PM

Contact Information

If you have any questions about billing, payment methods, or checkout issues, please contact us: