Terms of sale

These Terms of Sale explain the conditions that apply when you purchase products from JML Pets through our website.

By placing an order on our website, you agree to these Terms of Sale, together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, Returns & Refund Policy, Cookie Policy, and any other policies published on our website.

About JML Pets

JML Pets
Business Type: Individual
Owner: Maxence Hermange

Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

Products

We aim to provide accurate product information, including descriptions, images, prices, availability, sizes, colours, and specifications.

However, please note that product images are for illustrative purposes only. Colours, packaging, product presentation, and appearance may vary slightly depending on your device, screen settings, supplier updates, or product availability.

We reserve the right to update product information, correct errors, change prices, or remove products from sale at any time without prior notice.

Order Placement

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms of Sale.

After placing an order, you should receive an order confirmation email. This confirms that we have received your order, but it does not guarantee final acceptance of the order.

Your order is accepted once payment has been successfully confirmed and the order has been processed for fulfilment.

Order Acceptance and Cancellation

All orders are subject to acceptance, payment verification, stock availability, and fraud prevention checks.

We reserve the right to refuse, cancel, or limit any order where:

The product is unavailable
Payment cannot be verified
Billing or delivery information is incomplete or incorrect
A pricing, product, or stock error has occurred
Fraudulent or suspicious activity is suspected
The order breaches our policies or Terms of Service

If we cancel an order after payment has been taken, we will arrange a refund to the original payment method where appropriate.

Pricing

All prices on our website are displayed in GBP, unless stated otherwise.

Prices may change at any time without prior notice. The price payable for your order will be the price shown at checkout at the time you place your order.

Any applicable delivery charges will be shown clearly before you complete your purchase.

Payment

Payment must be completed at checkout before an order can be processed.

We accept secure payment methods available at checkout, which may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
Shop Pay
UnionPay
Visa

Available payment options may vary depending on your device, browser, location, and the payment methods shown at checkout.

All payments are processed securely through trusted third-party payment providers. We do not store, view, or have access to your full payment card details.

Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

Incorrect or incomplete billing details may result in payment failure, order delays, verification requests, or cancellation.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

Shipping and Delivery

Orders are processed and dispatched in accordance with our Shipping & Delivery Policy.

Our usual order processing time is 1 to 3 business days after payment confirmation.

Delivery options may include:

Economy Shipping: 5 to 8 business days — Free
Standard Shipping: 3 to 4 business days — £15 GBP

Delivery estimates begin from the date of dispatch, not from the date the order is placed.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier disruptions, public holidays, weather conditions, high order volumes, seasonal demand, or circumstances outside our control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is delayed, returned, lost, or delivered incorrectly because of inaccurate or incomplete address details, we may be unable to provide a refund or replacement.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to help, but address changes cannot be guaranteed once an order has been processed or dispatched.

Risk and Ownership

Risk of loss or damage to the products normally passes to the customer once the order has been delivered to the delivery address provided at checkout.

Ownership of the products passes to the customer once full payment has been received and the order has been delivered, unless otherwise required by law.

Returns

Customers may request a return within 30 days from the date of delivery, subject to the conditions set out in our Returns & Refund Policy.

To be eligible for a return, items must usually be unused, in their original condition, and returned with original packaging where possible.

Certain items may not be eligible for return, including final sale items, gift cards, personalised products, opened pet food, treats, or hygiene-related products where return is not suitable for health or safety reasons.

Refunds

Refunds are handled in accordance with our Returns & Refund Policy.

Once a returned item has been received and inspected, we will notify you of the refund status.

If approved, refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

Original shipping charges may not be refundable unless the return is due to a faulty, damaged, incorrect, or misdescribed item.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, incorrect, or not as described, please contact us as soon as possible after delivery.

Please include your order number and clear photos showing the issue. We will review the matter and, where appropriate, offer a replacement, refund, exchange, or another suitable solution.

Exchanges

If you would like to exchange an item, please contact us first so we can check availability.

Exchanges are subject to product availability and the conditions set out in our Returns & Refund Policy.

Customer Responsibilities

By placing an order with JML Pets, you agree to:

Provide accurate order, billing, and delivery information
Ensure you are authorised to use the selected payment method
Check product details before placing an order
Contact us promptly if there is an issue with your order
Follow our return instructions before sending any item back

Consumer Rights

Nothing in these Terms of Sale affects your statutory rights under UK consumer law.

You may have legal rights if an item is faulty, not as described, or not fit for purpose.

Limitation of Liability

To the fullest extent permitted by law, JML Pets will not be responsible for indirect, incidental, or consequential losses arising from the purchase or use of our products.

Where liability applies, our responsibility will usually be limited to the amount paid for the product related to the claim.

Nothing in these Terms of Sale limits or excludes liability where it would be unlawful to do so.

Opening Hours

Our customer support opening hours are:

Monday to Wednesday: 10:00 AM – 04:00 PM
Thursday to Saturday: 10:00 AM – 05:00 PM
Sunday: 10:00 AM – 04:00 PM

Changes to These Terms of Sale

We may update these Terms of Sale from time to time to reflect changes in our business, products, payment methods, delivery services, or legal requirements.

Any updated version will be posted on this page and will apply from the date it is published.

Governing Law

These Terms of Sale are governed by the laws of England and Wales.

Any disputes relating to purchases made through our website will be subject to the jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Sale, your order, payment, delivery, returns, or refunds, please contact us:

JML Pets
Owner: Maxence Hermange
Business Type: Individual