Cookie Policy

This Cookie Policy explains how JML Pets uses cookies and similar technologies when you visit or interact with our website.

By using our website, you agree to the use of cookies as described in this policy. You can manage or change your cookie preferences at any time through your browser settings or any cookie consent tool available on our website.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites work properly, improve user experience, remember preferences, and provide website owners with useful information about how visitors use their site.

Cookies usually do not directly identify you, but they may collect information about your device, browser, website activity, or preferences.

How We Use Cookies

We use cookies and similar technologies to:

  • Keep our website working correctly

  • Enable essential features such as shopping cart functionality

  • Improve website speed, performance, and usability

  • Understand how visitors use our website

  • Remember certain user preferences where applicable

  • Support website security and fraud prevention

  • Measure the effectiveness of marketing or advertising where consent is required

We do not use cookies to collect sensitive personal information without your consent.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for our website to function properly.

They support essential features such as secure browsing, checkout, shopping cart functions, order processing, and account access where applicable.

Because these cookies are necessary, the website may not work correctly without them.

Analytics and Performance Cookies

Analytics and performance cookies help us understand how visitors interact with our website.

These cookies may collect information such as:

  • Pages visited

  • Time spent on the website

  • Traffic sources

  • Browser and device information

  • Error messages or technical issues

  • General website usage patterns

This information helps us improve our website, products, and customer experience. Where possible, this data is collected in an aggregated or non-identifying way.

Functional Cookies

Functional cookies allow our website to remember choices you make, such as preferences, settings, or previous interactions.

These cookies help provide a more personalised and convenient browsing experience.

Marketing and Advertising Cookies

Marketing and advertising cookies may be used to show relevant advertisements, measure the performance of advertising campaigns, and understand how customers interact with our marketing content.

These cookies are only used where required consent has been provided in accordance with applicable UK data protection and privacy laws.

Third-Party Cookies

Some cookies may be placed by trusted third-party services that help us operate and improve our website.

These may include services such as:

  • Payment providers

  • Website hosting platforms

  • E-commerce platforms

  • Analytics tools

  • Advertising or marketing services

  • Security and fraud prevention tools

Third-party providers may process cookie data according to their own privacy and cookie policies. We recommend reviewing their policies for further information.

Managing Cookies

You can manage cookies in several ways, including:

  • Adjusting your browser settings

  • Blocking certain types of cookies

  • Deleting cookies already stored on your device

  • Using the cookie consent tool available on our website, where provided

Most browsers allow you to control cookies through their settings. Please note that disabling some cookies, especially strictly necessary cookies, may affect how the website works and may prevent certain features from functioning correctly.

Consent

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can withdraw or change your consent at any time by updating your cookie preferences through the available cookie settings tool or your browser settings.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, technology, legal requirements, or business practices.

Any updated version will be posted on this page and will apply from the date it is published.

Opening Hours

Our customer support opening hours are:

Monday to Wednesday: 10:00 AM – 04:00 PM
Thursday to Saturday: 10:00 AM – 05:00 PM
Sunday: 10:00 AM – 04:00 PM

Contact Information

If you have any questions about this Cookie Policy or how cookies are used on our website, please contact us:

JML Pets
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk