Privacy Policy

This Privacy Policy explains how JML Pets collects, uses, stores, and protects your personal information when you visit our website, contact us, or place an order through our store.

We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the UK General Data Protection Regulation, known as UK GDPR, and other applicable data protection laws.

Who We Are

JML Pets
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

Information We Collect

Personal Information You Provide

When you place an order, create a customer request, or contact us, we may collect the following information:

Your full name
Email address
Phone number
Billing address
Delivery address
Order details and purchase history
Payment information, which is processed securely by trusted third-party payment providers

Information Collected Automatically

When you browse our website, certain information may be collected automatically, such as:

IP address
Browser type
Device information
Pages viewed on our website
Time spent on our website
Referring website or source

This information helps us understand how visitors use our website and allows us to improve our services, website performance, and customer experience.

How We Use Your Information

We may use your personal information to:

Process, manage, and deliver your orders
Provide customer support
Contact you about your purchase or enquiry
Improve our website, products, and services
Detect and prevent fraud or unauthorised activity
Maintain website security
Comply with legal and regulatory obligations

We only process personal data when we have a lawful reason to do so.

Legal Basis for Processing Your Data

Under UK GDPR, we may process your personal information based on one or more of the following legal grounds:

Performance of a contract, such as processing and delivering your order
Compliance with legal obligations
Legitimate business interests, such as improving our services and preventing fraud
Your consent, where consent is required by law

Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

Payment processing providers
Delivery and shipping partners
Website hosting providers
E-commerce platform providers
Analytics and website performance services
Customer support and communication tools

These third parties are only permitted to use your information where necessary to provide their services and must protect your data in accordance with applicable data protection laws.

We do not sell, rent, or trade your personal information.

International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we take appropriate steps to ensure that your personal information remains protected and that suitable safeguards are in place.

Data Retention

We keep your personal information only for as long as necessary for the purposes for which it was collected, including to:

Fulfil and manage orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes
Enforce our policies and protect our business

When personal information is no longer needed, it will be securely deleted, anonymised, or otherwise handled in accordance with applicable law.

Your Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal data
Object to certain types of processing
Request restriction of processing
Request transfer of your data to another service provider
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the contact details provided in this policy.

Cookies

Our website may use cookies and similar technologies to support website functionality, improve user experience, analyse website traffic, and help us understand how our website is used.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

Security

We use appropriate technical and organisational measures to help protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

All payments are handled securely through trusted payment providers. We do not store full payment card details on our website.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Opening Hours

Our customer support opening hours are:

Monday to Wednesday: 10:00 AM – 04:00 PM
Thursday to Saturday: 10:00 AM – 05:00 PM
Sunday: 10:00 AM – 04:00 PM

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data handling practices.

Any updates will be posted on this page, and the revised version will apply from the date it is published.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: