Terms of Service

These Terms of Service explain the rules and conditions that apply when you use the JML Pets website or purchase products from our store.

By accessing our website, browsing our pages, or placing an order, you agree to follow and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order with us.

About Us

JML Pets
Unit 12 Dodds Ln
Gwersyllt, centre LL11 4NT
United Kingdom

Phone: +44 74 4992 4582
Email: contact@JMLPets.co.uk
Website: JMLPets.co.uk

Use of Our Website

You agree to use our website only for lawful and legitimate purposes.

You must not:

Use the website in any way that breaches applicable laws or regulations
Attempt to damage, disrupt, or interfere with the operation or security of the website
Upload, send, or transmit harmful, malicious, or disruptive content
Use the website for fraudulent, misleading, or unauthorised activity
Try to gain unauthorised access to any part of the website, server, or related systems

We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been breached or if misuse is suspected.

Product Information

We aim to make sure that product information on our website is clear, accurate, and up to date. This may include product descriptions, images, pricing, availability, specifications, and delivery information.

However, please note that:

Product images are provided for illustration purposes only
Colours, sizes, packaging, and appearance may vary slightly depending on your screen, device, or supplier updates
Product availability may change without notice
Errors or omissions may occasionally occur

We reserve the right to correct mistakes, update product details, change prices, or remove products from sale at any time without prior notice.

Pricing and Payment

All prices are shown in GBP, unless stated otherwise.

Prices may be updated at any time and without prior notice. The price charged will usually be the price displayed at checkout when your order is placed.

Payment must be completed at checkout before an order can be processed.

Payments are handled securely through trusted third-party payment providers. We do not store your full payment card details on our website.

Orders

When you place an order with JML Pets, you are making an offer to purchase the selected products.

All orders are subject to acceptance, payment approval, stock availability, and verification where required.

We reserve the right to:

Refuse or cancel an order
Limit the quantity of products purchased
Cancel an order due to pricing, stock, product listing, or payment errors
Request additional information before accepting or processing an order
Refuse orders that appear fraudulent, suspicious, or in breach of these Terms

If we cancel an order after payment has been taken, we will arrange a refund to the original payment method where appropriate.

Shipping and Delivery

Shipping options, delivery costs, estimated delivery times, and handling information are explained in our Shipping & Delivery Policy.

Delivery timeframes are estimates only and cannot be guaranteed. Delays may occur due to courier issues, weather conditions, public holidays, high order volumes, or circumstances outside our control.

Risk of loss or damage to the goods normally passes to the customer once the order has been delivered to the address provided at checkout.

Customers are responsible for providing accurate and complete delivery information when placing an order.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Customers may request a return within 30 days from the date of delivery, subject to the conditions stated in that policy.

Returned items must meet the return eligibility requirements before a refund can be approved.

Intellectual Property

All content displayed on this website, including text, images, logos, graphics, product page content, layout, design elements, icons, and branding, belongs to JML Pets or to the relevant content owners and licensors.

This content is protected by intellectual property laws.

You may not copy, reproduce, edit, distribute, publish, display, or use any content from our website for commercial purposes without prior written permission from us.

Customer Accounts

If our website allows customer accounts, you are responsible for keeping your login details secure and confidential.

You are responsible for any activity that takes place under your account. If you believe your account has been accessed without permission, please contact us as soon as possible.

We reserve the right to suspend or close accounts that are used in breach of these Terms or for suspicious activity.

Limitation of Liability

To the fullest extent permitted by law, JML Pets will not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Our total liability, where applicable, will be limited to the amount paid for the product related to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including your statutory consumer rights under UK law.

Third-Party Links

Our website may include links to third-party websites, services, or platforms.

These links are provided for convenience only. We are not responsible for the content, privacy practices, terms, policies, or actions of third-party websites.

You should review the terms and policies of any third-party website before using it.

Website Availability

We aim to keep our website available and working properly, but we cannot guarantee that it will always be uninterrupted, secure, or error-free.

We may suspend, restrict, or update the website at any time for maintenance, security, technical reasons, or business purposes.

Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page and will apply from the date it is published.

Your continued use of our website after changes are posted means that you accept the updated Terms.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms, our website, or purchases made through our store will be subject to the jurisdiction of the courts of England and Wales.

Opening Hours

Our customer support opening hours are:

Monday to Wednesday: 10:00 AM – 04:00 PM
Thursday to Saturday: 10:00 AM – 05:00 PM
Sunday: 10:00 AM – 04:00 PM

Contact Information

If you have any questions about these Terms of Service, please contact us: